How does booking with us work, step by step?

  1. Send us your request. Use the booking form on our homepage or email us at info@reservejapanesefood.com. Tell us the restaurant, or what kind of place you are looking for, plus the date, the time and the number of people.
  2. We reply. We generally reply within 24 hours, by email or WhatsApp.
  3. We call the restaurant in Japanese. If you asked us to find a restaurant, we find one for you first.
  4. We tell you the details before you confirm. This includes the restaurant's cancellation policy, any cancellation fee and any deposit.
  5. Your reservation is confirmed. You pay our service fee only once your reservation is confirmed.

What can you book for me?

We make restaurant reservations across Japan. We can also make other bookings, for example at a barber, and the same fees apply.

We only make restaurant and similar reservations. We do not arrange transport or accommodation.

Can I change or cancel a reservation?

The first change is free. For any further changes, please contact us and we will discuss what is possible.

After your booking is confirmed, the restaurant's own cancellation policy applies. We will tell you the restaurant's policy and any cancellation fee before you confirm.

If you cancel after your booking is confirmed, our service fee is not refunded. Instead, we will make one other reservation for you on the same date at no extra fee. If that reservation needs us to find the restaurant, the ¥1,000 (about US$6)Approximate, at US$1 = ¥158.35 (Bank of Japan, 5 p.m. JST, October 14, 2026). Our fees are charged in Japanese yen. difference applies.

If the restaurant cancels your booking, we will contact you right away and agree with you on how to handle it.

What about deposits and cancellation fees?

If the restaurant requires a deposit or has a cancellation fee, it is generally paid by you. We will tell you the exact amount and conditions before you confirm your booking.

How do I pay?

You pay our service fee by card once your reservation is confirmed.

How soon can you book?

We generally reply within 24 hours. Same-day requests are welcome.

Whether we can book depends on the restaurant.