This page sets out the information required under Japan's Act on Specified Commercial Transactions (特定商取引法) for our online restaurant booking service.
| Service name | Reserve Japanese Food |
|---|---|
| Operator | An individual based in Japan |
| Name, address and phone number | We will provide these without delay if you ask for them by email. |
| info@reservejapanesefood.com | |
| Service | We make restaurant reservations in Japan for you, in Japanese, by phone or on Japanese booking sites. We can also make other bookings, for example at a barber. We do not arrange transport or accommodation. |
| Price (our service fee) |
¥1,500 per reservation when you tell us the restaurant. ¥2,500 per reservation when we also find the restaurant for you. The same fees apply to non-restaurant bookings. |
| Other costs |
Our fee does not include the cost of your meal or any other charges set by the restaurant. If the restaurant requires a deposit or has a cancellation fee, it is generally paid by you. We will tell you the exact amount and conditions before you confirm your booking. Internet and communication charges are paid by you. |
| Payment method | Card |
| Payment timing | You pay our service fee only once your reservation is confirmed. If we cannot secure a reservation, you pay nothing. |
| When we provide the service | We contact the restaurant after we receive your request. We generally reply within 24 hours. Same-day requests are welcome. Whether we can book depends on the restaurant. |
| Application period | None. If reservations for your date have not opened yet, please contact us first and we will discuss what we can do case by case. |
| Changes | The first change is free. For any further changes, please contact us and we will discuss what is possible. |
| Cancellations |
Before your reservation is confirmed, you can withdraw your request at no cost. After your booking is confirmed, the restaurant's own cancellation policy applies. We will tell you the restaurant's policy and any cancellation fee before you confirm. If you cancel after your booking is confirmed, our service fee is not refunded. Instead, we will make one other reservation for you on the same date at no extra fee. If that reservation needs us to find the restaurant, the ¥1,000 difference applies. If the restaurant cancels your booking, we will contact you right away and agree with you on how to handle it. |